Opportunity Home San Antonio

Develop and maintain a comprehensive network of education, training, financial and economic development, health/wellness and other supportive services as determined by program requirements and resident needs.. Explain resident services programs, housing programs, MTW activities and other pertinent information by creating newsletters, email blasts, conducting phone calls, hosting informational meetings and contacting residents door-to-door.. Organize special activities, facilitate groups and host recreational events to promote resident wellness; activities may include arts and crafts, exercise classes, tours, dances or other activities as programs require.. Participate in Trauma Informed Care (TIC) initiatives to include training, workgroups, project assignments, etc., that are launched or implemented in order to achieve and/or maintain certification as a TIC organization.. Learn the distinct and different roles to include: Data Trustee, Data Domain Stewards, Data System Custodians, Data Stewards and Data Users.

resident service coordinator

Description
The Resident Service Coordinator is a non-supervisory position that provides case management, outreach, conducts assessments of households, and makes referrals which will address family and/or individual needs. Outreach, assessments, and referrals will promote resident stability, independence, health and self-sufficiency for residents who reside in public housing, housing choice voucher, or tax credit units. The Resident Service Coordinator is committed to working with people in a way that is nonjudgmental, non-intrusive, confidential and that promotes resident empowerment, autonomy and dignity. The Resident Service Coordinator promotes safe living environments and encourages the growth of the community to better meet the needs of individual residents in housing communities by increasing access to resources and facilitating self-advocacy.


Examples of Duties
The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed. These essential functions require a consistent presence in the work environment on a regular basis and regular attendance must be maintained.

Be available onsite to residents at assigned location(s) which may include Opportunity Home San Antonio public housing facilities.
Establish and maintain relationships with the residents of the assigned location(s) as a means of being a resource for the property. Coordinates and promotes activities that create a sense of community between the residents and the property.
Facilitate orientation, intake and assessment for new families enrolling in programs as assigned.
Provide short- (10 to 45 days) and/or long-term (ongoing) case management as determined by individual program requirements and agency needs.
Meet with residents to identify barriers to self-sufficiency and assess physical, social and economic conditions to develop service plans for programs as assigned.
In a timely manner, electronically document all activities and outcomes in data tracking systems as required by Opportunity Home San Antonio, HUD, and state or local rules.
Periodically evaluate programs by assisting with data collection and reporting; prepare program reports on a monthly/quarterly/annual basis using preferred software or digital systems as assigned.
Participate in the coordination of activities for the participants of assigned programs, including facilitation of program events and scheduling of program activities (such as budget workshops, food distributions, health/wellness events and/or employment networking events.)
Develop and maintain a comprehensive network of education, training, financial and economic development, health/wellness and other supportive services as determined by program requirements and resident needs.
Explain resident services programs, housing programs, MTW activities and other pertinent information by creating newsletters, email blasts, conducting phone calls, hosting informational meetings and contacting residents door-to-door.
Organize special activities, facilitate groups and host recreational events to promote resident wellness; activities may include arts and crafts, exercise classes, tours, dances or other activities as programs require.
Arrange transportation as needed for residents to attend various functions, programming and services.
Maintain a working knowledge of Opportunity Home San Antonio policy and procedures to assure residents have a clear understanding of changes that may affect their residency.
Attend and actively participate in case staffing and agency meetings, as requested.
Follow up on all referrals in a timely manner to ensure that adequate and appropriate services are provided.
Actively recruit residents for the assigned program on an as-needed basis to ensure the program is operating at optimal capacity.
May drive a passenger van to transport residents and/or help obtain accessible transportation for residents when necessary, such as VIA, Handi-Lift and the like.
Develops linkages with community service organizations and programs.
Keeps current regarding available community resources, federal, state and local programs and fulfills required education and training requirements.
Works with the management team to identify residents who need assistance; supports resident retention; promotes educational and wellness activities for residents; provides a safe community; foster and builds a sense of community.
Advocates for residents and acts as liaison between residents and property management as well as with the community.
Encourages residents’ self-advocacy and empowerment in meeting their social, psychological, physical, economic and other self-sufficiency needs.
Reports unsafe conditions and follows mandated reporting requirements for adult and child protective state statutes.
Presents department presentations/orientations to participants and social service providers.
Assists with policy and procedural development of special programs.
Researches and implements effective and efficient methods for case management and program operations.
Cross-train with all CDI programming.
Assists with the development of marketing tools for program awareness.
Familiarity with contract guidelines
Emergency preparedness
Complete all duties as assigned or requested as outlined in operational and procedural guidelines. These guidelines are maintained and issued in the event of an emergency situation that arises at a property or any other location that serves our residents or employees.
Participate in Trauma Informed Care (TIC) initiatives to include training, workgroups, project assignments, etc., that are launched or implemented in order to achieve and/or maintain certification as a TIC organization.
Participate in initiatives to include training, workgroups, project assignments, etc., that are launched or implemented in order to create awareness, foster, cultivate and preserve a culture of equity, diversity, and inclusion.
Recognize the significance of a data driven organization that adheres to expanded policies and practices in the area of data governance. Learn the distinct and different roles to include: Data Trustee, Data Domain Stewards, Data System Custodians, Data Stewards and Data Users. Effectively collaborate with the various data roles as needed on a daily basis or in a project capacity.
Other duties as assigned.

Behavioral Competencies
This position requires the incumbent to exhibit the following behavioral skills

Values Driven | Demonstrates an understanding of the values (Compassion, Equity and Excellence) and embodies the values in their work and interactions with residents, vendors, co-workers, supervisors, board members, community members, and other stakeholders.
Customer Service | Responds with Compassion in a professional manner to the expectations and needs of internal and external customers; is friendly and helpful to all customers, fostering positive relationships while providing Excellent service.
Effective Use of Information | Communicates important information to those who need to know clearly, securely, effectively, orally and/or in writing; proactively exchanges accurate and timely information.
Commitment and Continuous Improvement | Sets the standard for Excellence by proactively pursuing innovation through systematic experimentation and learning. Corrects mistakes by assessing appropriate processes, proposing adjustments, and prioritizing long-term solutions.
Teamwork | Balances team and individual responsibilities; exhibits Compassion, objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; supports everyone's efforts of Excellence; attends, supports, and participates in the organization’s team building events.
Responsiveness and Accountability | Demonstrates a high level of Excellence and holds oneself personally responsible for one's own work; complies with procedures and directives and understands the importance of maintaining and managing confidential information; recognizes and anticipates issues and provides a responsive resolution in a timely manner.
Typical Qualifications
Education
Required
At least one (1+) plus years of college education in business, public administration, communication, or a related field.
Two (2) years of experience in lieu of education requirements.

Experience
Required
Two (2) years of related experience.
Must have the ability to learn and use cloud applications such as the Google GSuite applications to include but not limited to: Google Chrome Browser, Gmail, Drive, Calendar, Docs, Sheets and Slides. Understanding document sharing and collaboration in the cloud. Experience and proficiency with Microsoft Office 365, cloud accessible applications to include but not limited to: One drive, Outlook, Word, Excel and Powerpoint or MAC or PC desktop equivalent is acceptable.
Successful completion of a criminal history background check, education, and work history verification, and drug screening test.

Preferred Education and Experience
Ability to speak, write and read in Spanish is a plus.
Ability to learn cloud technologies such as LucidChart for diagram, workflow and chart drawing. Experience with Vizio or equivalent is acceptable. Basic understanding of Virtual Private Network (VPN) access to connect to internal business systems.

License + Certificates
Required
Self-Sufficiency Service Coordination training and certification to be completed within the first year of employment.
Texas Class “C” driver’s license at the time of placement and insurable by the organization’s fleet and liability insurance carrier.
Must have the ability to earn certifications as required by assigned tasks.
Technical Skills
To perform this job successfully, the employee should have

Knowledge of de escalation techniques
Knowledge of Trauma Informed Care principles and guidelines
Knowledge of social service delivery systems.
General understanding of the Opportunity Home San Antonio’s Moving-to-Work (MTW) Plan.
Knowledge of holistic case management techniques.
Knowledge of procedures for planning, implementing, and maintaining a variety of social service programs.
Knowledge of:
Issues impacting low-income individuals and families.
Methods and techniques of effective case management and assessment skills.
Social service programs and community resources.
Knowledge of recent developments, current literature, and sources of information related to social service program administration and implementation.
Knowledge of standard program evaluation methods and report writing procedures.
Ability to analyze problems identifies alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals.
Ability to assist Program Manager and on occasion, Public Housing Community Manager and/or property staff, as assigned.
Ability to form community partnerships and develop resources for program participants.
Ability to interpret and apply Opportunity Home San Antonio policies, procedures, rules and regulations.
Ability to prepare comprehensive reports and agendas for internal use and outside presentation.
Ability to communicate clearly and effectively, both verbally and in writing.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; operating computers and other office equipment; moving about the office; and attending onsite and offsite meetings. The employee must be able to communicate via email and verbally via telephone. The employee must occasionally transport up to 30 pounds.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Office Environment
The noise level in the work environment is usually moderate.
High level of interaction with external/internal clients.
May be transferred or be required to work at different properties or sites for interim periods in order to support business needs.

Outside Environment
Subject to environmental elements when conducting visits to various sites or participating in outside events.

ADA Statement
In compliance with the Americans with Disabilities Act, the organization will make reasonable accommodation to the known disability of a qualified applicant or employee to enable people with disabilities to enjoy equal employment opportunities, if it would not impose an “undue hardship” on the operation of the employer’s business.

Ethics
As a public agency, the organization is committed to maintaining the highest of ethical standards. Applicants selected for employment are expected to perform work responsibilities with the highest degree of integrity, professionalism and honesty, to merit the respect of our co-workers, clients, partners, vendors and the general public. Applicants selected for employment are also expected to serve the public with dedication, concern, courtesy and responsiveness.

Equal Employment Opportunity Statement
Opportunity Home is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, religion, gender (including pregnancy, gender identity and sexual orientation), national origin, age (40 or older), disability, or genetic information, marital status, veteran status, arrest record or any other characteristic protected by applicable federal, state or local laws. Opportunity Home is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
Disclaimer
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. This position specification is not an employment agreement or contract. Management has the exclusive right to alter this position specification at any time, without notice.

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