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Representative, Resort Services - VIP Reservations
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Full-time
- Assist with all in-house calls originating from guest rooms and team members, and overflow calls from other in-house call centers as directed.
- Help resolve guest challenges and special requests within limits of authority, empowerment and in a timely manner.
- Answering telephone calls from casino guests requesting information or services from the Player Development staff.
- Handling all Concierge requests for our casino guests and the player development department.
- Maintain knowledge of current service offerings, in-room offerings, current product inventory levels, in-house activities, or events and travel conditions.
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