DataRails

We're a leading FinTech company with offices in Tel Aviv and New York City and ~140 global employees, and were awarded #1 most promising global startup by Globes and 65+ leading VCs, as well as best paying & mid-sized companies to work for in NYC by Built-In.. $55-70k salary + 100% medical/dental/vision coverage, life insurance, 401k, generous equity, unlimited PTO, and other benefits!. We’re looking for a Product Support Specialist with a huge passion for technology to join our growing Customer Success team in the US. As our inbound Product Support Specialist you will be working together with the CS team and R&D team to execute a well-designed onboarding experience and ongoing support for our customers.. Respond to inbound user support tickets via Zendesk. (Zendesk, Google Docs, JIRA, etc)

product support specialist

Description Datarails is the financial planning and analysis platform that automates data consolidation, reporting and planning, while enabling finance teams to continue using their own Excel spreadsheets and financial models. Datarails integrates with the most popular accounting software, ERPs and CRMs so all your data can be consolidated. Reduce risk, make informed decisions, and ensure stakeholders have the most reliable data at their fingertips. Transform your Excel into a lean, mean, FP&A machine. We're a leading FinTech company with offices in Tel Aviv and New York City and ~140 global employees, and were awarded #1 most promising global startup by Globes and 65+ leading VCs, as well as best paying & mid-sized companies to work for in NYC by Built-In. We're looking for empathetic, self-motivated candidates ready to take their next career step and grow with us! This is a 100% remote position based anywhere in the US. Slight preference to candidates in central, mountain, or pacific time zones. Hours will primarily be your local hours with early (6-7am pacific time) meetings 1-2x/week. $55-70k salary + 100% medical/dental/vision coverage, life insurance, 401k, generous equity, unlimited PTO, and other benefits! No sponsorship is available at this time. About The Role We’re looking for a Product Support Specialist with a huge passion for technology to join our growing Customer Success team in the US. As our inbound Product Support Specialist you will be working together with the CS team and R&D team to execute a well-designed onboarding experience and ongoing support for our customers. If you are looking for a fantastic opportunity to join a small team with lots of room for growth and impact, we would love to meet you! What You'll Do
Respond to inbound user support tickets via Zendesk
Work with R&D engineers/Product and other team members to resolve user issues effectively (JIRA/Salesforce)
Build and improving support processes. For example, how to best use our ticket system for sorting tickets, internal and user-facing documentation, feedback from support to inform product development, and more. (Zendesk, Google Docs, JIRA, etc) What We Need
1-3 years of experience in IT support, help desk, technical customer success, or product support. Bonus points for candidates with prior startup experience.
Major bonus points for candidates who have experience supporting multiple products at once or just one very complex product with multiple UI’s/Interfaces (e.g. Web, iOS, Android, or Excel-related) What We Offer
A collaborative, team-oriented environment, the ability to own your own schedule (work your local time zone), and the opportunity to grow at Datarails over many years
Base compensation - the salary range for this role is $55k-70k/year. Final offer amounts are determined by multiple factors including prior experience, skills, and location, and may vary from the amount above.
Meaningful equity and a 401(k) plan with up to 4% match
Top-of-the-line healthcare (medical, vision, and dental), with 100% paid coverage for employees + generous coverage for dependents
Flexible PTO
Life insurance
And more! EEO STATEMENT We want to make sure everyone has an equal chance to participate and make a difference. DataRails is an equal opportunity employer and prioritizes building a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants of any type and do not discriminate based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state, and local laws. DataRails’ policy is to comply with all applicable laws related to nondiscrimination and equal opportunity and will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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