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REMOTE - Client Service Associate
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- The Client Service Associate's primary objective is to provide fast, friendly support to clients whose accounts do not have a dedicated support person.
- This requires the Client Service Associate to understand the client's inquiries and problems, troubleshoot, and deliver an optimal and effective solution.
- The work of a Client Service Associate focuses both on short-term client support that indirectly impacts revenue and other long-term objectives and, in many cases, directly impacts revenue through client retention and expansion.
- The Client Service Associate is an advocate for our clients, connecting the right resources to solve problems and reporting out client sentiment and feedback that shapes how we design our products and software.
- Demonstrated success in a detailed or complex customer-facing role (executive assistance, customer success associate, client success manager, account manager, call center for finance, insurance, medical, or similar)
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