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Reimbursement Care Coordinator
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- The Care Coordinator (CC) is responsible for customer service and case coordination.
- They will follow up with members, pharmacies, health care providers and/or financial assistance programs to confirm shipment/receipt of drug.
- Serve as plan member advocate and enhance the collaborative relationship between the plan member, health care provider, and patient assistance program representatives
- Document/record all interactions with members, health care providers, pharmacies, and financial assistance entities in the Customer Relationship Manager software (“CRM”) in a timely manner
- Demonstrate proficiency and full understanding of the Company plan member database including data elements, definition of case statuses and outcomes, case documentation requirements and the importance of meeting company metrics
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