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Referral Coordinator
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Full-time
- The Care Coordinator is a highly visible customer service and patient-focused role.
- Uses Web IVR to generate authorizations (Availity, Careplus, Healthhelp NIA and any other approved web IVR for authorization processing).
- Prepares and actively participates during physician/clinician daily huddles utilizing RITS Huddle Portal and huddle guide.
- Addresses referral based phone calls for Primary Care Physicians panel.
- Note: If assigned Care Coordinator is unavailable at the time of check out, a colleague shall assist patient.
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