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Real - Time Analyst (RTA)
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- Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
- The Real-Time Analyst position is responsible for performing a full range of activities that will positively impact the program through real-time management of resources to maximize efficiency and occupancy.
- You will monitor and respond to Real-Time Adherence (RTA), queue activity, and service levels.
- The Real-Time Analyst analyzes intraday and historical performance to respond/plan appropriately to achieve operational service goals.
- This role administers volume contingency action plans deemed necessary and appropriate, keys daily exception requests, updates schedules, and responds to escalated issues and ad-hoc requests within established turnaround times.
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