Indiana University Health

This role will serve as both a patient account analyst working on items related to patient billing AND as an inbound customer service call center representative.. This position is responsible for the timely and accurate resolution of accounts receivable for IU Health entities supported by Revenue Cycle System Services.. Responsibilities may include, but are not limited to, provider enrollment, charge description master and fee schedule maintenance, claim submission, third party follow up, cash posting, denial appeal and recovery, audit defense and recovery, and patient collections.. We are an equal opportunity employer and value diversity and inclusion at IU Health.. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law.

customer service representative

Job DescriptionOverviewThis role will serve as both a patient account analyst working on items related to patient billing AND as an inbound customer service call center representative. This position is responsible for the timely and accurate resolution of accounts receivable for IU Health entities supported by Revenue Cycle System Services. Responsibilities may include, but are not limited to, provider enrollment, charge description master and fee schedule maintenance, claim submission, third party follow up, cash posting, denial appeal and recovery, audit defense and recovery, and patient collections. Position adheres to departmental productivity and quality standards in support of operational goals.At least one year of experience in hospital or physician billing strongly preferred.* Requires working knowledge of payer billing requirements and regulations.* Requires a high level of interpersonal, problem solving, and analytic skills.* Requires effective written and verbal communication skills.* Requires the ability to work within a team and maintain collaborative relationships.* Requires the ability to take initiative and meet objectives.We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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