World Relief

World Relief seeks a RCA (Refugee Cash Assistance) Case Management Supervisor who will manage and oversee the RCA program’s case management functions and staff.. Partner with the RCA Intake and Support Supervisor to develop and implement policies and procedures for RCA program administration.. Knowledge, Skills, & AbilitiesFluency in a second language preferredConfident public speakerLeadership and creative problem-solving skills Ability to manage multiple demands in a fast-paced work environmentProgram design and marketing skills a plusExperience working with refugee or immigrant populations is highly desirable.. Minimum of 2-3 years of experience in social services or program management, preferably with refugee or immigrant populations.. World Relief Discounts (Immediately Eligible):- Verizon- Pet Insurance through Nationwide- Home and Auto insurance through Liberty Mutual- Working Advantage Discount Program- Active & Fit Gym MembershipPHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

case management supervisor

POSITION SUMMARY:Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you. World Relief seeks a RCA (Refugee Cash Assistance) Case Management Supervisor who will manage and oversee the RCA program’s case management functions and staff. The RCA Supervisor will ensure that eligible refugees receive financial support while ensuring they remain in compliance with the program rules. This role involves direct supervision of staff, program implementation, compliance monitoring, and collaboration with other service providers. The position could have up to 50% caseload responsibility, requiring direct engagement with clients.Role & ResponsibilitiesProgram ImplementationOversee the daily operations of the RCA program, ensuring adherence to federal, state, and organizational guidelines.Partner with the RCA Intake and Support Supervisor to develop and implement policies and procedures for RCA program administration.Ensure timely and accurate management of RCA cases including: payments, compliance verifications, income verifications and continue communication with the client.Assist in monitoring the distribution process of cash assistance to ensure it meets the needs of eligible clients. Staff SupervisionRecruit, train, supervise, and evaluate RCA program staff, interns, and volunteers. Provide ongoing coaching and support to staff to ensure high-quality service delivery. Conduct and participate in regular team meetings to review program performance, address challenges, and celebrate successes. Client Services Manage a caseload of up to 50% of the position's time, providing direct services to RCA clients.Ensure that all RCA clients receive thorough and respectful services for the remainder of their case.Oversee the development and monitoring of individual service plans for RCA clients.Coordinate with case managers and other program staff to ensure comprehensive support for clients, including referrals to employment services, housing, and other resources. Ensure that proper assessments for each client are made through life of the case until case closure Compliance and Reporting Ensure program compliance with all relevant federal, state, and local regulations, as well as organizational policies.Maintain accurate and up-to-date client records and program documentation.Prepare and submit timely reports to funders, stakeholders, and organizational leadership.Assist in conducting regular audits of client files and program processes to ensure quality and compliance. Community Engagement and Partnerships Build and maintain relationships with community partners, employers, service providers, and other stakeholders. Represent World Relief Texas at community meetings, events, and forums. Advocate for the needs and rights of refugees and asylees within the community.Knowledge, Skills, & AbilitiesFluency in a second language preferredConfident public speakerLeadership and creative problem-solving skills Ability to manage multiple demands in a fast-paced work environmentProgram design and marketing skills a plusExperience working with refugee or immigrant populations is highly desirable.RequirementsMature and personal Christian faithCommitted to the mission, vision, and values of World ReliefDesire to serve and empower the Church to impact vulnerable communitiesAble to affirm and/or acknowledge World Reliefs , , and Bachelor’s degree in Social Work, Public Administration, Human Services, or a related field.Minimum of 2-3 years of experience in social services or program management, preferably with refugee or immigrant populations.Supervisory experience is strongly preferred.Ability to manage multiple priorities and work effectively in a fast-paced environment.Ability to effectively manage stressful or crisis situationsWorld Relief offers a competitive benefits package (25 hours + per week):- Medical, Dental, Vision- Offer 16 company Paid Holidays + 4 additional Personal days per year!- Paid Sick and Vacation Time- Paid Parental Leave (12 weeks for qualified employees)- FSAs: Medical & Dependent Care, & Commuter Funding- Supplemental Life Insurance (employee, spouse, and children)- Critical Illness, Hospital Indemnity, and Accident insurance policies- Legal Shield InsuranceWorld Relief pays 100% for eligible employees:- Group Term Life (employee, spouse, and children)- Long Term & Short-term Disability- Accidental Death and Dismemberment (AD&D)- Long Distance Travel Insurance- Employee Assistance Program (EAP)World Relief - Retirement:- 401K & Roth- WR matches up to 4%, then an additional quarter percent up to 10%- Eligibility: Full Time (40 hours per week) is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year. World Relief Discounts (Immediately Eligible):- Verizon- Pet Insurance through Nationwide- Home and Auto insurance through Liberty Mutual- Working Advantage Discount Program- Active & Fit Gym MembershipPHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ·While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations ·The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds. ·Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information. ·The employee frequently is required to sit, reach with hands and arms, talk and hear.WORK ENVIRONMENT: ·General office setting. World Relief also offers hybrid and remote schedules for limited positions. ·Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required.·Year-end archiving activities involve repeated lifting and bending.·Physical, emotional and intellectual demands·Equipment used: Employee computer (desktop or laptop), printer, and copier.·All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.

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