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Program Manager, CX Insights
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$144,500 - $170,000 a year
Full-time
- We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto.
- Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture.
- Specifically, we are looking for someone to build a new Six Sigma-based Process Excellence and Improvement Framework and Governance Model from scratch that can be scaled across the CX Organization.
- You will lead the design and implementation of this function, leveraging your expertise as a Six Sigma Black Belt. In this role, you will work closely with cross-functional teams, including Operations, Knowledge Assurance, Analytics, and various CX teams, to shape the future of how CX ensures a high bar for quality with continuous improvement.
- Serve as the subject matter expert within the CX organization for Process Excellence, providing guidance and support to teams.
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