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Production Control Technical Support Analyst
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Full-time
- Dillard's is seeking a Production Control Technical Support Analyst to work the night shift at the Data Center located in downtown Little Rock, Arkansas.
- Provide technical software, hardware, and network problem resolution to all IT resource users by performing question/problem diagnosis and guiding users through step-by-step solutions
- Handle phone and email support for moderate system or content issues
- Knowledge of Job Control Language (JCL) and batch scheduling applications (Zeke)
- Understand IT Operations batch performance, abend handling, and facility operations.
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