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Production Agent
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Full-time
- The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
- Update own availability in the RAVE system to ensure productivity of the process
- Maintain and update self-help documents for customers to speed up resolution time
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
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Updated 26 days agoSimilar Job
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