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Product Knowledge Analyst / Technical Writer
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- We are seeking a Product Knowledge and Analysis Specialist to join our Product team, focusing on the management of our software knowledge base, release notes, and the curation of our learning management system (LMS) for Brooke.ai. This role is essential in ensuring that both our teams and customers have access to clear, accurate, and timely information about our products.
- LMS Curation for Brooke.ai: Curate and maintain the learning management system, developing engaging and informative training modules for both internal teams and customers.
- Slack Channel Moderator: Establish, maintain and moderate a Slack channel designed for real-time product questions and discussions.
- Custom GPT: Spearhead the creation and ongoing refinement of a custom Generative Pre-trained Transformer (GPT) model tailored for comprehensive product knowledge and troubleshooting support.
- This initiative aims to harness the power of AI to enhance the accessibility and accuracy of product-related information for both internal teams and customers.
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