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Pre - Hearing Supervisor
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Full-time
- Responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, troubleshooting and escalating equipment issues, maintaining professional and technical knowledge, and accomplishing organizational goals.
- Collaborate with team members to determine best practices and provide the best experience for all intake contacts.
- Identify areas of learning needed to better manage client cases including SSA processes, documentation interpretation, and application use - Assists management with daily operations; Reports status to management, provides employee performance feedback, and is proactive in addressing issues or where process improvement may be necessary.
- Candidates should have the following Qualifications: - 2 years’ experience in a supervisory role in a telephonic or personal customer contact position preferred.
- Knowledge and experience with call center metrics and reporting.
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