City of Miami Springs, FL

A Police Dispatcher Trainee/Police Dispatcher I answers multiple telephone lines, performs extensive typing/transcribing, communicates effectively with persons requesting emergency and non-emergency police assistance, clearly and accurately relays information via radio dispatch, transfers calls appropriately and maintains logs and records of communication activities.. New hires without the state-mandated 9-1-1 dispatcher certification begin their employment as Police Dispatcher Trainees and are promoted to Police Dispatcher I after receiving the certification and serving a one-year probation.. Operates radios as needed and assists in radio communications; operates base radio as required.. Police Dispatcher Trainees must obtain the state-mandated 9-1-1 dispatcher certification during the probationary period.. Defined benefit municipal pension plan

police dispatcher

Salary : $45,240.00 Annually Location : Miami Springs, FL Job Type: Full-time Job Number: 0780-06132024-ORIG Department: Police Opening Date: 06/13/2024 Description A Police Dispatcher Trainee/Police Dispatcher I answers multiple telephone lines, performs extensive typing/transcribing, communicates effectively with persons requesting emergency and non-emergency police assistance, clearly and accurately relays information via radio dispatch, transfers calls appropriately and maintains logs and records of communication activities. New hires without the state-mandated 9-1-1 dispatcher certification begin their employment as Police Dispatcher Trainees and are promoted to Police Dispatcher I after receiving the certification and serving a one-year probation. Duties and Responsibilities <ul><li>Monitors telephones and radios in the dispatch center, answers all incoming calls and ascertains nature of call, gathers all necessary information to transmit or relay.<li>Dispatches police and other emergency response vehicles; broadcasts nature, location and time of incident; calls in specialized or reserve units at the direction of a supervisor; relays information as required.<li>Maintains log on radio and telephone communications, location of personnel and equipment; in the event of an emergency situation, maintains on-going contact with the responding personnel and keeps them informed of all incoming pertinent information; keeps track of various information such as traffic lights out and streets closed and keeps emergency personnel informed.<li>Maintains dispatch center work area and equipment in clean and working condition.<li>Operates radios as needed and assists in radio communications; operates base radio as required.<li>Operates office machines as required.<li>Maintains dispatch documents and records; prepares case reports; enters records into the FCIC/NCIC computer as needed.<li>Performs other duties as required.</li></li></li></li></li></li></li></li></ul> Minimum Qualifications <ul><li>High school graduate/GED<li>One year of general work experience<li>Valid Florida driver's license</li></li></li></ul>ADDITIONAL REQUIREMENTS:<ul><li>Must have the ability to handle multiple tasks in a high pressure environment<li>Must have excellent oral and written communication skills<li>Must be computer literate<li>Must type 35 wpm</li></li></li></li></ul>OTHER:<ul><li>Bilingual (English/Spanish) preferred<li>This position requires extensive shift work (nights, holidays, and weekends) and overtime.<li>Police Dispatcher Trainees must obtain the state-mandated 9-1-1 dispatcher certification during the probationary period.<li>After submitting the online application, all candidates are also required to complete and submit the </li></li></li></li></ul> Important Information - Please Read Prior to employment, candidates for this position will be required to pass a comprehensive background check, credit check, computer voice stress analysis (lie detector), psychological screening, and medical examination with an 8-panel drug test. Each applicant must upload a photo or scanned copy of his or her valid driver's license and proof of high school diploma/GED. Proof of education can be a photo of a high school diploma or GED, an unofficial college transcript, or a college degree. Applicants may choose to upload additional documents at their discretion. Individuals who previously participated in an oral interview for this position are ineligible to apply again. All applicants should completely detail their work experience for the past ten (10) years on the face of the application or risk being disqualified. Applicants should start with the current or most recent position and work back. This job application will be used as the foundation for the comprehensive background check, so answer all sections completely, accurately, and truthfully. Please be sure to include the names and contact information for three professional references in the appropriate section. This position is covered under the City of Miami Springs General Pension Plan, which requires a mandatory pre-tax contribution which is 5.88% for fiscal year 2023-24. IMPORTANT: After submitting the online application, all candidates are also required to complete the Notary services for the questionnaire are available at no charge at Miami Springs City Hall. The completed A/PHQ questionnaire with a 2"x2" photo (which can be taken with a smartphone) should be delivered ASAP to: Miami Springs Human Resources 201 Westward Drive Miami Springs, FL 33166 The MSPD Application/Personal History Questionnaire is available here: Your application is not complete and you will not be considered until your handwritten A/PHQ is submitted. Veterans' Preference points are awarded in accordance with F.S. 295.07. If Veterans' Preference is being claimed, it must be indicated on the application form and proper documentation, such as form DD-214 (Member 4), should be uploaded and submitted with the application. Applicants must provide a valid email address in order to receive notices of required testing and eligibility. Applications/resumes submitted for City employment are a matter of public record governed by Florida law. No faxed or e-mailed applications will be accepted. Applicants may contact (305) 805-5009/8 or for additional information. The City of Miami Springs is an equal opportunity employer and does not discriminate on the basis of gender, race, color, marital status, age, religion, national origin, disability, veteran status, or sexual orientation. Individuals with disabilities needing reasonable accommodation in the recruitment and/or selection process should make their request to the Human Resources Department. THE CITY OF MIAMI SPRINGS IS AN ALCOHOL/DRUG-FREE WORKPLACE <ul> <li>Paid medical insurance <li>Paid dental insurance <li>Paid vision insurance <li>Paid life Insurance <li>Nine (9) paid holidays per year, <li>Three (3) paid floating holidays per year <li>Paid employee's birthday holiday <li>12 vacation days per year (to start) <li>12 sick days per year <li>Defined benefit municipal pension plan <li>College tuition reimbursement</li></li></li></li></li></li></li></li></li></li></li></ul> 01 Do you understand that this position requires extensive shift work (nights, holidays, and weekends) and overtime? <ul> <li>Yes</li> <li>No</li> </ul> 02 Do you understand that this classification requires the ability to handle multiple tasks in a high pressure environment? <ul> <li>Yes</li> <li>No</li> </ul> 03 Newly hired dispatchers must obtain state mandated 9-1-1 dispatcher certifications during the probationary period. Do you already possess a valid 9-1-1 dispatcher certification? <ul> <li>Yes</li> <li>No</li> </ul> 04 Do you understand that you will be required to go through a comprehensive background check, including a lie detector test, if you are selected for this position? <ul> <li>Yes</li> <li>No</li> </ul> 05 Did you completely and accurately detail your work experience for the past ten (10) years on the face of the application? <ul> <li>Yes</li> <li>No</li> </ul> 06 Did you upload photos or scanned copies of your valid driver's license and proof of high school diploma as required? <ul> <li>Yes</li> <li>No</li> </ul> 07 Do you understand that after submitting the online application, all candidates must also complete and submit the MSPD Application/Personal History Questionnaire with a 2" x 2" photo? <ul> <li>Yes</li> <li>No</li> </ul> Required Question

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