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Patient Support Specialist Supervisor
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- Opportunities with Optum in the Tri-State region (formerly CareMount Medical, ProHEALTH New York and Riverside Medical Group).
- One of five regions in the Optum nationwide network, Optum Tri-State comprises three large multispecialty groups, CareMount Medical, ProHEALTH NY, and Riverside Medical Group.
- As a premier provider of health care services, Optum Tri-State offers services including primary care, urgent care, a diverse range of specialty care, outpatient surgery, and imaging.
- The Patient Support Specialist Supervisor coordinates and supervises Patient Support Specialists and provides routine support and services for patients calling Optum TriState’s Contact Center.
- Maintain full understanding of call center processes and act as a subject matter expert; with ability to provide staff with appropriate resolution techniques for sensitive cases
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