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Patient Services Representative I
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$17.69 - $23 an hour
Full-time
- Our representatives lead with empathy and are passionate about showing compassion, ensuring quality work, and providing patients with a stress-free experience while they are registered for healthcare services.
- By providing a superior patient experience, receives high satisfaction survey scores from patients, at or above goal.
- Develops and maintains a solid understanding of the revenue cycle and how patient registration affects the billing process.
- Takes advantage of all training provided and ensures expertise in hospital/clinic systems including Care Pricer, HIPAA confidentiality, healthcare insurance payer portals and protocols, insurance verification and data entry protocols, which hospital/clinic documents are required for medical and financial compliance, navigating the hospital/clinic and understanding and applying age-specific competencies, among others.
- This may also include insurance coverage verification, obtaining authorization for services requiring pre-certification or referral, collecting payments, and/or preparing charts/paperwork for patient visits.
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