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Patient Service Representative - Endocrinology
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Full-time
- Description The Patient Service Representative (PSR) serves as a key member on a multidisciplinary team contributing to the daily activities of the medical office team-based care, performing a variety of administrative duties to assist the Care Team with providing patients with the highest standards of medical care and a positive customer service experience.
- Under the direction of the Primary Care Provider, Clinical Practice Manager and Office Supervisor, this highly motivated individual works to ensure patient satisfaction and efficient operations, is passionate about patient care, possess strong interpersonal skills, and can function independently.
- Update’s patient care team in the EHR to reflect accurate PCPPosts all self pay charges, collects payments, and provides patient with receipt.
- Enroll patients in patient portalUpdate lab/imaging/pharmaciesPerforms screenings as applicable Arrange specific patient services such as ASL interpreter, needed transportationEffectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.
- Actively participates in pilot programsPerforms patient outreach for AWV’s, quality listsManages Department Staff InboxManage patient ticklers, portal requests, online scheduling requestsCompletes letters as assigned (no-show/late cancellation, return to work/school)General Job functions:Performs various clerical duties such as faxing, photocopying, scanning, filing and mailings.
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