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Patient Relations Representative John C. Lincoln Medical Center
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Full-time
- The comprehensive network encompasses six acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more.
- 2 years experience in a customer advocate/customer relations or related position Conflict resolution /de-escalation experience Required
- The Patient Relations Specialist has the responsibility to implement and manage effective systems and processes for capturing, documenting, and responding to patient complaints and formal grievances including processes to provide rapid response to issues/concerns, initiate service recovery, identify trends, and reduce the risk of future complaints and/or system failures.
- Documents complaints into the MIDAS system; educates staff on documentation requirements.
- Ensures policies and procedures are in place and used in compliance with all Federal (CMS Grievance Guidelines), State laws, and other regulatory agency standards.
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