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Patient / Guest Relation Liaison (Full Time, Night Shift)
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Full-time
- Promotes excellent public relations for the hospital by reinforcing concern, and a desire to fill the needs of all internal and external customers with a positive image.
- Job Specific Duties Communicates consistently with Triage and\or charge RN throughout shift.
- Communicates information regarding ED services available to patients and families; assists in easing mental anguish; demonstrates active listening, compassion, and family-centered care; presents and/or interprets ED procedure information to patients and their families.
- Maintains waiting room orderly; alert housekeeping when necessary; keep coffee station organized; supply children with reading books, or crayons; alert Child Life Specialist when necessary.
- Makes constant rounds in ED waiting area and visits every patient room; responds to questions and/or problems and address concerns immediately in close collaboration with ED medical personnel; keeps open lines of communication with patients/ families while maintaining objectivity.
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