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Patient Experience Manager 1
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Full-time
- Sodexo has a fantastic opportunity for a highly passionate, experienced, organized, and disciplined individual with a strong commitment to patient experience to join our team at UMASS Memorial Medical Center, a230-bed acute care full-service teaching hospital located in Worcester, MA. The selected candidate will provide behavioral training and skills development to department and hospital teams.
- The Patient Experience Manager will support the GM for Patient Relations.
- The successful candidate will be responsible for system management of the EMR, patient experience software, standards of practice, training, and orientation.
- This position will interface with other healthcare professionals to improve the patient experience.
- Rounding with existing patients, families, and Nursing personnel in facilityCollaboration with hospital clinical and administrative leadershipCollecting, organizing, and trending dataCommunicating findings with both Nutrition Services and interdisciplinary teamsNetworking with other hospitals to identify best practices We are looking for candidates who can:Implement performance improvement and quality assurance programs targeted to improve customer satisfaction.
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