The Organizational Change Management (OCM) Specialist with expertise in ServiceNow and Microsoft Dynamics will play a pivotal role in driving successful adoption and utilization of these platforms within the organization.. Bachelor's degree in Business Administration, Organizational Psychology, Information Technology, or related field (Master's degree preferred).. Proven experience in organizational change management, with a focus on technology implementations, particularly ServiceNow and Microsoft Dynamics.. Change management certification (e.g., Prosci, ACMP) is highly desirable.. Familiarity with IT service management (ITSM) and customer relationship management (CRM) concepts and processes is beneficial.

organizational change management

Role Description Organizational Change Management (OCM) Specialist Program Agile Coach II Who We Are Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world. UST is a mission-driven group of over 39,000+ practical problem solvers and creative thinkers in over 30+ countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live. With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world. Visit us at UST.com. You Are The Organizational Change Management (OCM) Specialist with expertise in ServiceNow and Microsoft Dynamics will play a pivotal role in driving successful adoption and utilization of these platforms within the organization. This individual will collaborate closely with project teams, stakeholders, and end-users to develop and implement change management strategies that ensure smooth transitions and maximize the benefits of ServiceNow and Microsoft Dynamics implementations. Experience in managing Telco customers is critical. The Opportunity <ul><li> Change Strategy Development: Work closely with senior leadership, project managers, and IT teams to develop comprehensive change management strategies tailored to the implementation of ServiceNow and Microsoft Dynamics platforms.</li><li> Stakeholder Engagement: Identify key stakeholders across various departments and levels of the organization and develop targeted communication and engagement plans to ensure their understanding, buy-in, and support for the changes.</li><li> Change Impact Assessment: Conduct thorough impact assessments to understand how the implementation of ServiceNow and Microsoft Dynamics will affect business processes, roles, and responsibilities, and develop mitigation strategies to address potential risks and challenges.</li><li> Communication Planning: Develop and execute clear and effective communication plans to keep stakeholders informed about the benefits, progress, and impact of the ServiceNow and Microsoft Dynamics implementations, utilizing a variety of channels and formats.</li><li> Training and Development: Collaborate with training teams to design and deliver comprehensive training programs and materials that equip end-users with the knowledge and skills required to effectively use ServiceNow and Microsoft Dynamics in their day-to-day activities.</li><li> Resistance Management: Proactively identify sources of resistance to the changes introduced by ServiceNow and Microsoft Dynamics implementations and develop strategies to address them, fostering a culture of openness, collaboration, and continuous learning.</li><li> Performance Measurement: Define and track key performance indicators (KPIs) to assess the effectiveness of change management efforts and identify areas for improvement, leveraging data and feedback from end-users and stakeholders.</li><li> Change Readiness Assessment: Conduct readiness assessments to evaluate the organization's preparedness for the implementation of ServiceNow and Microsoft Dynamics, identifying gaps and opportunities for additional support and resources.</li><li> Continuous Improvement: Stay up-to-date on industry best practices, emerging trends, and updates related to ServiceNow and Microsoft Dynamics, and incorporate lessons learned from previous implementations to continuously refine and enhance change management processes and methodologies. </li></ul>This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required. What You Need <ul><li> Bachelor's degree in Business Administration, Organizational Psychology, Information Technology, or related field (Master's degree preferred).</li><li> Proven experience in organizational change management, with a focus on technology implementations, particularly ServiceNow and Microsoft Dynamics.</li><li> Strong understanding of change management principles, methodologies, and best practices.</li><li> Excellent communication, presentation, and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization.</li><li> Experience in training design and delivery, preferably in the context of technology implementations.</li><li> Change management certification (e.g., Prosci, ACMP) is highly desirable.</li><li> Proficiency in ServiceNow and Microsoft Dynamics platforms is a significant advantage.</li><li> Familiarity with IT service management (ITSM) and customer relationship management (CRM) concepts and processes is beneficial.</li><li> Additional Requirements:</li><li> Ability to travel occasionally, as needed.</li><li> Flexibility to accommodate project deadlines and stakeholder needs, including occasional work outside of regular business hours. </li></ul>Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. As required by applicable law, UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below. Role Location: California Compensation Range: $154,000-$232,000 Our full-time, regular associates are eligible for 401K matching, and vacation accrual and are covered from day 1 for paid sick time, healthcare, dental, vision, life, and disability insurance benefits. Depending on the role, some associates may also be eligible for stock options. What We Believe We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone to champion diversity and inclusion, and to place people at the center of everything we do. Humility We will listen, learn, be empathetic and help selflessly in our interactions with everyone. Humanity Through business, we will better the lives of those less fortunate than ourselves. Integrity We honor our commitments and act with responsibility in all our relationships. Equal Employment Opportunity Statement UST is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance. #UST #CB Skills Organizational Change Management,Program Management,Client Management

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