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Organic Social Manager - Community Management
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- The Social Media Community Manager will support the Sr. Manager of Social Media Channels in driving the community management strategy, social listening and reporting, and measurement of social media efforts across owned social channels.
- This person will lead community management initiatives in alignment with the Public Relations and the Customer Care teams, aiming to drive brand love and provide positive interactions with customers.
- The Channel Manager will become a trusted member of the community, serving as a liaison between the community and the brand.
- Objectives include community management, social channel management and governance, paid social media planning, supporting merchandising and marketing priorities, growing engagement in social media, as well as driving traffic into stores and awareness of campaigns/products.
- Lead strategy and execution for social media community management, inclusive of surprise & delight, influencer relationship management, social listening and brand-level Issues response
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