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Order Processing Supervisor
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Full-time
- To manage the customer service support function at the builder center location by supervising the order entry and order processing function and providing administrative support to field supervisors and customers/clients.
- Develop workflow processes to increase efficiency in processing orders timely and correctly for the COP team
- Develop Reporting for Clients within the service center for visibility and communication of the work of the COP team
- Evaluate the work of the COP Team to ensure excellent service to customers based on defined metrics for productivity and error rates
- Instruct COP team on proper handling of any situation that may fall outside the normal scope of their authority.
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