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Order Management Specialist
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$60,000 - $70,000 a year
Full-time
- Hims & Hers offers nonprescription products and access to highly personalized prescription solutions for a variety of conditions related to mental health, sexual health, hair care, skincare, heart health, and more.
- As an Order Management Specialist, you will play a key role in the day-to-day processing of customer orders by supporting our Pharmacy and Fulfillment Center staff as issues occur.
- Building relationships with the on-site team and acting as a liaison between the pharmacy and operations team plays a critical part in the continued growth and success of our in-house pharmacies.
- Act as on-site operations support for in-house Pharmacy and Fulfillment teams - assisting Pharmacy in realtime to resolve issues preventing accurate and on-time RX order fulfillment.
- Collaborate closely for order resolution and escalating trending issues with HQ Order Management and other cross functional teams such as but not limited to Telemedicine, Customer Experience, etc.
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