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Oracle Delivery Manager - SaaS Application Management Services (AMS)
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$131,175 - $218,625 a year
Full-time
- The role of Oracle Delivery Manager is to provide day-to-day leadership and management over the application management team (internal and external service providers) in support of the Oracle Cloud ERP, EPM, Analytics, and other SaaS applications.
- Additional responsibilities include implementing ITIL based processes and governance, leading continuous improvements, and innovation, acting as a liaison between the business and application management team, and successfully managing the relationship including periodic releases with the SaaS providers.
- Operating Model Design: Lead the design and implementation of ITIL processes; Lead the implementation of management of Business and Service Management KPI's, and SLA's.
- Cadence: Lead weekly and monthly status meetings and associated reporting.
- Service Delivery: Provide management oversight for the day-to-day application management operations, including risk mitigation and service quality management; coordinate and facilitate formal communication channels between AMS teams, business, and management; manage support activities; drive continuous improvements and innovation to optimize costs and improve end user satisfaction.
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