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Operations Support Specialist
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- Element Critical provides hybrid infrastructure solutions in an expanding portfolio of data center facilities across the country.
- Act as subject matter expert for customer support through our Operations Support Center ("OSC") and Operations management.
- Lead the OSC; including customer call center emails and incoming calls, including case queue monitoring, acknowledgment, dispatch, and timely completion, may include after-hours support for emergency response and client notifications.
- Monitor and respond to DCIM, BMS, and network alerts.
- Manage OSC reporting, including customer site and cage access, call center and customer case activity, weekly status activity, and post-mortem / resolution reports.
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