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Operations Supervisor
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- Ensure the BPO team is performing well and meeting all of the defined KPI's.
- Build, recruit, and hire an internal team from the ground up while making recommendations on roles needed and associated on-boarding timeframes.
- Establish high standards and monitor KPI results and identify root causes for backlog, quality, SLA's, productivity, etc.
- Create and implement a vendor management audit program.
- Prepare annual budget after estimating necessities, correcting overspending, analyzing cost variance and scheduling expenses.
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