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Operations Supervisor
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- The Operations Supervisor is responsible for managing the activities and responsibilities of the Service Desk teams that provide global support for our client.
- As a part of this management, the Operations Supervisor will be responsible for providing high-level technical assistance to the team and ensuring service and support is provided to clients at agreed levels.
- The Operations Supervisor acts as a liaison for team communications, partnering with cross functional leaders to keep abreast of daily operations and projects.
- Provide consistent, high-quality, white glove profession levers customer experience services supporting clients on site, via chat and over phone in multiple service lines (Service Desk, Remote Support, TFO, Logistics, AV/VC, Events Support, Networking, Identity Management)
- Follows standard incident management processes; escalates important issues to managers and other functional teams
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