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Operations Senior Business Analyst
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- Responsible for analyzing enterprise level computer system issues and large volumes of systems data in different databases with the use of various programming languages, concepts, and methodologies, including Python, R, and visualization tools such as Tableau.
- Develop and maintain QVC and HSN Fulfillment Center plans and strategies to optimize cost, service, synergies, and inventory objectives and align key performance indicators to ensure successful execution of strategies to improve customer satisfaction for QVC and HSN using Modelling and Machine Learning.
- Controlling migrated processes by integrating QVC and HSN systems in one landscape with Web Servers and BI Dashboard techniques.
- Design and develop business facing analytics, dashboards, and data visualizations in multiple BI platforms such as Tableau, Micro Strategy, OBIEE or comparable tools.
- Use various machine learning algorithms for network optimization, to improve call center and fulfillment center forecasting and develop Key Performance Indicators
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