US Bank

- Ensure that the Unit complies with all applicable compliance-related regulations i.e. UCP and URC/industry practices/regulations OFAC, Anti-Boycott, EAR, BSA, AML and Red Flags.. - Sound knowledge of URC, UCP and ISBP.. Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work.. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.

operations manager

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description RESPONSIBILITIES
Workflow Management
- Monitor daily operations of the Trade Finance Unit.
- Process requirements are completed within prescribed timeframes.
- Reported discrepancies are resolved in accordance with established procedures.
- Ensure SLAs are met, and transactions are processed in timely manner and pending, and unresolved issues are escalated to Management in timely manner.
- Support other Units as required including Transactions release from AS400/Trade 360 System.
- Provide staff members with guidance and instructions for the processing of ‘special handling’ and/or “non-routine’ transactions or assignments.
- Oversee overdue and/or delinquent transactions, providing the required information to Front Offices for the timely resolution of such pending items.
- Handle and resolve inquiries/clarifications from front/middle offices and customers, including customers' freight forwarders/customs brokers.
- Strong support to customers and continuous communication with bank customers and middle/front offices in resolving various operational or technical issues.
Compliance
- Ensure that the Unit complies with all applicable compliance-related regulations i.e. UCP and URC/industry practices/regulations OFAC, Anti-Boycott, EAR, BSA, AML and Red Flags.
Staff and Performance Management
- Ensure that the Unit is properly staffed, trained, and has appropriate resources required to fulfill their daily functional requirements.
Quality Control
- Review the procedures ensuring that the actual task performance is consistent with documented practices and correct identified discrepancies. Ensure quality and prompt service is provided to all internal and external customers.
Management Planning
- Identify the unit’s objectives and establish cost-effective strategies for satisfying said goals within prescribed timeframes.
REQUIRED
- 8 to 10 years of relevant experience.
- Bachelor’s degree, or equivalent work experience.
PREFERRED
- 5-10 years of management experience in a banking environment with ability to guide staff, customers, and relationship managers on technical and operational matters.
- Sound knowledge of URC, UCP and ISBP.
- Experience in structured trade finance products.
- Ability to support and provide teamwork and quality and prompt customer service.
- Strong inter-personal skills, verbal and written communication skills.
- CDCS certification.
This position offers a hybrid/flexible schedule which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
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If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants .
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
Healthcare (medical, dental, vision) Basic term and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation (from two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law EEO is the Law
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program .
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $90,100.00 - $106,000.00 - $116,600.00Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.
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