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Operations Manager
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- Summary: The Operations Manager is responsible for working side by side with the Branch Vice President to ensure their branch consistently meets or exceeds the assigned production goals.
- Operations Managers must actively engage all staff in meeting assigned goals and must ensure all branch staff adheres to the Sales Audit Program.
- Must participate in activities as assigned by the Branch Vice President to achieve branch sales goals, which include telemarketing, in-branch promotions, cross-selling and up-selling.
- Obtain level of knowledge and understanding of procedures/processes to supervise and coach others in all areas of branch operations.
- Ensure that platform staff is trained in teller and back office duties and provide assistance in these areas as member service needs dictate.
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