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Operations Manager
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$55,000 - $70,000 a year
Full-time
- Reporting to the Call Center Director, the Shift Manager will be responsible for overall operational execution and management of staff, for achieving targeted KPIs and profitability metrics, and for providing leadership for up to 300 staff members during their shift.
- You’re responsible for driving a profitable business-focusing on creating genuine connections that foster customer loyalty, love of the brand, and strong community engagement.
- Must be flexible to work all hours of the call center including nights and weekends.
- Thrive as a team player in a fast paced, high energy, change-oriented environment.
- Effectively translate corporate strategies into timely and comprehensive tactical plans to achieve goals.
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