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Operations Manager
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- Help to define, understand, and articulate to IT management desired service level requirements of projects.
- Help to define, understand, and articulate to Group and CE Program project members IT Operations capabilities and capacity to fulfill those service level agreements.
- Serve as the conduit by which IT Operational needs are fully communicated to specific CE project teams and vice-versa.
- Individual acts as a gatekeeper for deployment of projects.
- Provides fact base around risks and issues offering reasonable range of options to mitigate risks and issues Risk mitigationEnsures operations and support personnel have been participating in stress, volume, and infrastructure testing processes and procedures Quality assessment and compliance
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