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Operations Manager
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- Job Title: Manager - Operations
- Reporting to: Senior Manager/AD-Operations
- In this role, you will play a pivotal role in managing and optimising our collections operations, ensuring timely recovery of outstanding debts, and fostering a high-performance team environment.
- Meet internal/client SLAs (NPS, AHT, customer experience, efficiency, qualitative metric, etc).
- Drive process improvement through implementation suggestions to maximise efficiency.
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