Autonomy Corporation

Leveraging our unique subscription model products for vehicles that provide flexibility by offering no long term commitments, with an all inclusive offering that includes insurance, maintenance, and roadside service included in the payment.. Driven by our app-based fully digital experience, and innovative approach, customers are able to access mobility and not the debt.. Our founders Georg Bauer, (former CEO of Mercedes Benz, BMW Financial, Fair) and Scott Painter (Founder of TrueCar, Fair) bring auto finance an alternative to leasing as we know it.. Demonstrated technical leadership skills including self-direction, coaching and mentoring.. Capable of teaching and learning from others to promote continuity of knowledge and personal development

customer support supervisor

**Operations & Customer Support Supervisor**
Santa Monica, California / Servicing Operations / Full-time **Overview** Headquartered in Santa Monica, California. At Autonomy, we are driven by a single-minded and unwavering mission: to be a revolutionary disruptor in the auto finance marketplace and provide (CAAS) Car as a Service. Leveraging our unique subscription model products for vehicles that provide flexibility by offering no long term commitments, with an all inclusive offering that includes insurance, maintenance, and roadside service included in the payment. Driven by our app-based fully digital experience, and innovative approach, customers are able to access mobility and not the debt. Our founders Georg Bauer, (former CEO of Mercedes Benz, BMW Financial, Fair) and Scott Painter (Founder of TrueCar, Fair) bring auto finance an alternative to leasing as we know it. Providing customers with a transparent, digital and magical experience in their next car. We partner with our customers to push the boundaries of what having a vehicle should look like. **Role** Autonomy is looking for an Operations & Customer Support Supervisor to help build, implement, monitor and support our operations and customer support groups. As a leader in this department, you will have a tremendous opportunity to shape core aspects of our product, scale our business, and build a best in class service to our customers.
**What you'll do** ? Manual Tracking and development of records in Google Sheets ? Administrative Tasks ? Work closely with Legal, Compliance, Marketing, Product and Engineering and the Autonomy Executive Team in creating and maintaining our brand reconciliation process ? Development of Policies and Procedures ? Drive operational improvements and solution design ? Scanning of Documents and Office Mail Distribution
**What we're looking for** ? 1 year + of customer service experience ? Robust problem-solving and analytical skills, with a genuine curiosity for seeking insight in data ? Providing basic customer service including but not limited to providing tracking information, tracking current order status, checking stock status ? Ability to respond appropriately to changes in direction or unexpected situations ? A willingness to learn on the job and take on tasks as needed ? Excellent written and verbal communication skills ? Advanced Excel Experience is a must ? A four-year degree in a business-related field (e.g. accounting, finance) or equivalent experience. **Leadership** ? Demonstrated technical leadership skills including self-direction, coaching and mentoring. ? High self-efficiency, highly motivated, well organized, and able to communicate status effectively ? Available to work flexible schedule to support business needs, including nights and weekends.
**Culture** ? Ability to succeed within a cross-functional team emphasizing Collective Ownership in a fast-paced environment ? Be confident and willing to challenge the status quo but also willing to concede and execute others ideas when necessary ? Capable of teaching and learning from others to promote continuity of knowledge and personal development ? Ability to work effectively, independently and as a team member. #J-18808-Ljbffr

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