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Office Operations Specialist (Banking / Financial Services)
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- Account Reconciliation: Responsible for the timely processing of payment allocations, refunds and account terminations within the system and the subsequent account corrections, refunds and title release processes associated with the requests.
- Accounts Payable / Citations: Responsible for the timely processing of payments for vendor invoices and lease citations, conduct appropriate research to ensure payments are cross-charged to customer accounts where applicable.
- Review exception invoices routed through the exception tool to ensure optical character recognition accurately captures invoice details.
- Terminations: Responsible for the timely processing of repossession, charge off, and other hostile terminations, including preparing the appropriate notifications to be sent in accordance with published legal guides for consumer and commercial accounts.
- The processes this team completes carry legal risk if not performed timely and accurately.
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