Upvote
Downvote
Nurse Manager, Contact Center Remote
Share Job
- Suggest Revision
Full-time
Remote
- The Nurse Manager will have primary responsibility/accountability for the oversight of a telephonic Clinical Diabetes Educator (CDE) team consisting of clinical educators ensuring the team has the appropriate resources and operational support.
- The Manager will utilize clinical expertise and leadership skills to manage the team and collaborate with internal cross- functional partners and teams, the team lead when applicable, the program director, and the client team to facilitate successful program operation.
- The Manager will provide vacancy support if needed for the CDE team, which would involve telephonic interactions with patients.
- Job Duties: The Nurse Manager will have a strong understanding of contact center operations supporting the CDE team to manage their workload, maintain program metrics, and achieve high customer satisfaction.
- The Manager will have experience working within multiple virtual platforms including Customer Relationship Management (CRM) systems, telephonic systems, chat platforms, and other web applications.
Active Job
Updated TodaySimilar Job
Relevance
Active