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Nurse Manager, Contact Center Remote
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$125,000 - $135,000 a year
Full-time
Remote
- The Nurse Manager will have primary responsibility/accountability for the oversight of a telephonic Clinical Diabetes Educator (CDE) team consisting of clinical educators ensuring the team has the appropriate resources and operational support.
- The Manager will provide vacancy support if needed for the CDE team, which would involve telephonic interactions with patients.
- The Nurse Manager will have a strong understanding of contact center operations supporting the CDE team to manage their workload, maintain program metrics, and achieve high customer satisfaction.
- The Manager will have experience working within multiple virtual platforms including Customer Relationship Management (CRM) systems, telephonic systems, chat platforms, and other web applications.
- Encourage professional development of the CDE team through training, coaching, quality monitoring, and mentoring
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