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Now Hiring - Customer Support Specialist (Full - Time)
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Full-time
- Job DescriptionJob Summary:Hybrid Utah BasedAs a customer experience call center specialist for Greenix Pest Control, your primary responsibility is to provide exceptional customer service to customers and our company's service professionals who reach out to a company's call center.
- Required:- Laptop or Desktop- High speed internet- HeadsetKey Responsibilities:Answering customer inquiries: You will handle inbound customer calls and respond to customer inquiries related to a company's products or services, providing accurate and timely information to customers.
- Meeting performance metrics: You will be responsible for meeting key performance indicators (KPIs), such as average handle time, quality assurance, and customer satisfaction ratings.
- Technology: You must be proficient in using call center technology, including phone systems, call recording software, and customer relationship management (CRM) software.
- You'll have the opportunity to engage with customers through a range of communication channels, including voice calls, SMS, and email, ensuring a seamless and personalized experience.
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