Isotropic Networks Inc (Communications Network Management Cyber Security Pendragon)

The Network Operations Center – Technician is a full-time, entry-level position at Isotropic Networks.. Remotely monitoring Very Small Aperture Terminal (VSAT) systems and terrestrial networks for failure or errors in performance. Technical Schools (Civilian/Military, SATCOM). Associate of Science/Art, Computer Science, Networks, etc. Relevant VSAT Experience (will train in-house)

network operations center technician

Mission Statement Connecting the Planet – Isotropic Networks is a Global Provider of Satellite Internet Services. Position Description The Network Operations Center – Technician is a full-time, entry-level position at Isotropic Networks. The position is located at the company’s facility in Murdock, NE. The work schedule may include Weekends, Holidays, Night Shift, Overtime, and Travel (<20%). Responsibilities <ul><li>Provide first point of contact for technical assistance to Isotropic Networks’ clients and partners in support of Isotropic’s satellite services, networks, and related equipment. </li><li>Remotely monitoring Very Small Aperture Terminal (VSAT) systems and terrestrial networks for failure or errors in performance</li><li>Addressing concerns and resolving technical issues via telephone, e-mail message, and chat services. Generating trouble tickets and documenting change requests to record and track interactions and actions</li><li>Responding to automated monitoring notifications, providing reports to customers and participating on process improvement initiatives</li><li>Answer incoming customer questions or concerns; research any needed issues; and take full ownership for responding back to customers with a resolution to their problem within the time limit specified by company policy</li><li>Create performance reports for customer systems and services</li><li>Assist in the installation, operation, and maintenance of earth station, VSATs, and associated equipment</li><li>Executes customer-initiated ‘Service Configuration Requests’ based on Isotropic processes and practices</li><li>Monitor equipment operation and performance histories to ensure associated equipment is properly functioning and operating as designed</li><li>Respond to all customer inquiries through excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner</li><li>Use of Isotropic and other vendor software to identify and troubleshoot client’s technical issues accurately and in a timely manner</li><li>Handling sensitive or confidential customer data in a professional, responsible manner</li><li>Aiming to resolve issues on the first interaction by being proactive and demonstrating advanced product knowledge</li><li>Completing any special project assignments and assisting in other areas during lower customer contact periods</li><li>Other duties as assigned by Isotropic management </li></ul>Requirements <ul><li>Basic understanding of Internet Protocol addressing</li><li>Knowledge of configuring NAT and VLAN</li><li>Experience with operating network management tools and understanding network reporting</li><li>High level of understanding of troubleshooting methodologies</li><li>Ability to work off hours, weekends, or night shifts as required to support a 24 x 7 network operations center (NOC)</li><li>Exceptional interpersonal, communication, initiative, and leadership abilities</li><li>Effective analytical, planning, organizational, and documentation skills</li><li>Team player along with the ability to multitask and work in a stand-alone capacity</li><li>Ability to analyze information and evaluate results to choose the best solution and to solve problems that are identified</li><li>Able to interpret information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events based on logical analysis</li><li>The ability to communicate and understand complex information and ideas. </li><li>Excellent oral/written communication and soft skills are required for providing information to colleagues and clients by telephone, in written form, e-mail, or in person</li><li>Critical thinking skills and adaptation in complex situations that drive decision making processes producing successful outcomes</li><li>Continuously demonstrate a high sense of urgency, with the ability to perform under pressure</li><li>Candidate must enjoy being part of a close-knit team and helping co-workers succeed </li></ul>Minimum Education/Work Experience <ul><li>H.S. Diploma</li><li>Technical Schools (Civilian/Military, SATCOM)</li><li>Associate of Science/Art, Computer Science, Networks, etc</li><li>Experience with MS Office Suite</li><li>Relevant VSAT Experience (will train in-house)</li><li>Call center and/or tech support experience</li><li>Prolonged periods of sitting at a desk and working on a computer</li><li>Must be able to lift up to 50lbs at a time</li><li>Must be able to use both hands</li><li>Repetitive finger motion/computer use</li><li>Must be able to have close and distant vision</li><li>Must be able to crawl in small spaces </li></ul>Powered by JazzHR qQWrE6cVtl

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