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Network Analyst III
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Full-time
- Encourages and enforces compliance to IT Service Management process and procedures pertaining to Network Operations
- Technical Skills: General knowledge of LAN/WAN, routing, switching, load balancers, firewall required
- Responsible for configuration and setup of CISCO Unified Communications manager equipment and CISCO Unity Voice mail
- Support all advanced intelligent call routing platforms such as Genesis and Cisco call manager as well as utilizing CTI technology to integrate voice and data information flows.
- Provide 24/7 maintenance and support for the United Airlines Enterprise and contact center voice and network
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