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Medical Call Center Representative 2nd Shift
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Full-time
- Receive rapid intake of clinical consult support requests via phone, voice over internet protocol, custom web form, or other request modality deemed necessary by the Government and route promptly and appropriately.
- Responsible for collecting, maintaining, and tracking referrals using an automated External Referral Access database.
- Provide essential office automation support and production.
- Collect and integrate data from various types of software, to include CHCS, AHLTA, MHS Genesis, and MS Office (Excel, Word, Outlook, and PowerPoint).
- Understand emergency medicine, anatomy and physiology, and military medicine clinical and operational terminology, abbreviations, and jargon; properly addresses requester needs and routes to correct specialty provider within appropriate time frame.
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