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Manager - Web Experience
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Full-time
- from startups to public companies - that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).
- Freshworks' cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.
- The UX Content Strategy function at Freshworks is a critical part of our mission to create a customer-centric website and digital experience.
- As an expert in user experience and content strategy for corporate websites, you'll blend qualitative and quantitative insights with industry best practices to redesign, scale, and optimize digital journeys.
- Define, evangelize and continuously evolve the UX content strategy for Freshworks.com. Translate the company brand, product positioning, and company go-to-market into website navigation and information architecture.
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