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Manager, Sales Operations
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- Acts as the subject matter expert for SFDC; partner with Sales Management to improve upon CRM implementation via new dashboards, features, and sales processes.
- Provides guidance on usability and use case development for CRM activities and usage in Salesforce.
- Provides expertise with the set-up, configuration, and maintenance of the CRM (i.e., SFDC).
- Continuously improve reporting provided to Sales team; actively work to optimize and improve reporting while also converting reporting to self-service dashboard offerings.
- Analyzes territory trends such as customer type, customer calls, GPO contracts, and sales results to maximize sales force effectiveness.
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