Upvote
Downvote
Manager of Call Center Quality And Compliance
Share Job
- Suggest Revision
- MetroPlus Health provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc.
- As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlus Health 's network includes over 27,000 primary care providers, specialists and participating clinics.
- This includes ensuring that quality audits are performed according to the Quality Assurance Scoring Guidelines, providing feedback to direct reports, serving as a liaison between the Call Center Operations management staff and the Quality Assurance team, and hiring, training, coaching, counseling, and evaluating the performance of direct reports.
- Ensure that quality audits are performed according to the Quality Assurance Scoring Guidelines
- Serve as a liaison between the Call Center Operations management staff and the Quality Assurance team.
Active Job
Updated YesterdaySimilar Job
Relevance
Active