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Manager, IT Service And Operations
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- Oversee the implementation and management of Microsoft Dynamics solutions, focusing on customer service, IT Service Management (ITSM), and field service operations.
- Ensure seamless integration and operation of Dynamics 365 modules across various business functions.
- Analyze business processes and identify opportunities for improvement using Dynamics 365.
- Develop and implement ITSM processes in alignment with ITIL best practices.
- Provide training and support to end-users to maximize the benefits of Dynamics 365.
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