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Manager Emergency Operations Center
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Full-time
- The Emergency Operations Center (EOC) Manager serves as the Subject Matter Expert (SME) for all operations and procedures of EOC and provides leadership and operational guidance to the team of Supervisors and Specialists.
- The Manager applies critical thought to generate detailed threat assessment reports and other ad-hoc, time-sensitive, crisis-related intelligence summaries that impact Bath and Body Works People, Brand, or Property.
- Supervisory responsibility for a team of EOC Supervisors, Lead Specialists and Specialist.
- SME regarding crisis incident protocols, application of proper techniques for customer interaction / issues resolution, and EOC systems operation
- Monitors access control, burglar alarms, fire safety systems, and CCTV systems and coordinates issue resolution with global enterprise partners
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