TUFTS University

With staff across all of Tufts' campuses, as well as a 24x7 IT Service Desk, we collaborate with schools and divisions to meet the demands of a global, mobile community.. They will be the technical service owner for: endpoint systems management, asset management, public computing in labs and shared computing environments, classroom podiums, remote assistance, endpoint backup, desktop OS patch and migration management, desktop software packaging and distribution management.. Oversight of the Public machines ("TPC") at the University. Strong knowledge of application and OS deployment tools (such as SCCM, Intune, and JAMF) and the ability to design, implement, and maintain these systems. Certification in SCCM, Intune, and JAMF

engineering

Overview Tufts Technology Services (TTS) is a university-wide service organization committed to delivering technology solutions in support of Tufts' mission of teaching, learning, research, innovation, and sustainability. With staff across all of Tufts' campuses, as well as a 24x7 IT Service Desk, we collaborate with schools and divisions to meet the demands of a global, mobile community. We promote a collaborative, flexible work environment, embrace diversity and inclusion, and encourage personal and professional development. Learn more about TTS on our website . What You'll Do The Manager Desktop Engineering is responsible for strategic vison for the design, implementation, and ongoing enhancement of end point management services and solutions for faculty, staff, and students. The manager will lead a technical team of Desktop Engineers, Technical Analysts, and Infrastructure Engineers focused on improving the end user computing experience at Tufts. They will be the technical service owner for: endpoint systems management, asset management, public computing in labs and shared computing environments, classroom podiums, remote assistance, endpoint backup, desktop OS patch and migration management, desktop software packaging and distribution management.
Oversee the Desktop Engineering team inside of the larger IT Experience & Engagement directorate, including providing day to day leadership, coaching, and mentoring, and work closely with the management and staff of the Client Support Services (a/k/a Desktop Support) team also inside of the larger IT Experience & Engagement directorate
Oversight of the Public machines ("TPC") at the University
Establish software deployment processes and train other technology staff in their use. Audit the success of those processes.
Employs Oversight of the development, implementation and deployment of faculty, staff, and public machine software images for the University
Oversight of University-wide printing services
Manages system administration of enterprise desktop asset management software tools
Responsible for software package & distribution
Responsible for endpoint patching, including operating system patch approval
Employs exemplary project management skills including organization, time management, adaptability and flexibility to deliver exceptional services within the restraints of the academic calendar. What We're Looking For Basic Requirements :
Skills and experience typically acquired through a Bachelor's Degree and five years of management experience
Strong interpersonal skills
Strong knowledge of application and OS deployment tools (such as SCCM, Intune, and JAMF) and the ability to design, implement, and maintain these systems
Strong knowledge of TCP/IP
Experience with ticketing system, preferably Service Now
Significant experience with project management
Preferred Qualifications :
Certification in SCCM, Intune, and JAMF
Project management (PMP) certification
ITIL foundations certification Pay Range Minimum $102,400.00, Midpoint $128,050.00, Maximum $153,700.00 Salary is based on related experience, expertise, and internal equity; generally, new hires can expect pay between the minimum and midpoint of the range.

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