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Manager Customer Service
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- Pearson Manager Customer Service Augusta , Maine Share this job
- The position is responsible for managing and developing a team of Higher Education Tier 3 Customer Service Escalation Agents.
- This position will manage a team of Pearson Customer Service Escalation Agents based across North America, providing leadership, mentorship, coaching and career development including performance management.
- Oversee OneCRM UAT, ensuring the team maintains quality standards, identifies issues that impact the business and completes all testing within deadlines, among other UAT tasks.
- This position will work closely with the Director of Operations Management to ensure KPIs are successful met by our vendor partner
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